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Online Complaint Entry

 

Welcome to the Online Complaint Entry System. Using this system you can submit a complaint and search the agency enforcement cases all from the convenience of your home or office, 24 hours a day.

Please "Allow Pop-ups from This Site" before proceeding. You must accept the General Disclaimer below before beginning your complaint.

 
General Disclaimer
While the Bureau of Cannabis Control (Bureau) attempts to keep its web information accurate and timely, the information and documents available on this website are provided on an “as is” and “as available” basis without warranties or conditions of any kind, either express or implied. The Bureau neither warrants nor makes representations as to the functionality or condition of this website, its suitability for use, or non-infringement of proprietary rights.

The Bureau is neither responsible nor liable for any viruses or other contamination of a user’s system nor for any delays, inaccuracies, errors or omissions arising out of a user’s use of the site or with respect to the material contained on the site, including without limitation, any material posted on the site. The Bureau has full discretion to store or delete any unsubmitted records that are kept in its licensing system database. 


The Bureau is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of or the inability to use, this website and/or the materials contained on this website whether the materials are provided by the Bureau or a third party. Online activities carry the inherent risk of exposure to viruses or other malware.

In addition to the preceding terms and conditions, the Bureau, its officers, employees, agents or representatives shall not be liable for any damages of any kind arising from a user’s use of the website or its online payment service.


Nothing contained in this website constitutes or is intended to constitute legal advice by the Bureau or any of its agencies, officers, employees, agents, or representatives.

Personal Information and Choice
The personal information collection and management policies, practices and procedures implemented by the Bureau are governed by law. “Personal information” is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual. A domain name or Internet Protocol address is not considered personal information, however, it is considered "electronically collected personal information."

According to Government Code section 11015.5(d)(1), "electronically collected personal information" means any information that is maintained by an agency that identifies or describes an individual user, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to a state agency by a user, whether electronically or in written form, and information on or relating to individuals who are users serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business. The Bureau will not disclose, use for any purpose other than as specified at the time it was collected, or make available any personal information collected, except with the written consent of the subject of the information or as otherwise permitted by law or regulation.


Public Disclosure
Federal and State laws exist to ensure that government is open and that the public has a right to access appropriate records and information processed by State government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs including maintaining privacy of individuals. Both State and federal laws provide exceptions. All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between these disclosures and the California Public Records Act, the Information Practices Act of 1977, Government Code section 11015.5, the Federal Privacy Act or other law governing the disclosure of records, the applicable law will control.

Additionally, entities of the State of California under the authority of the Governor, including the Bureau, are required to adhere to the Privacy Policy which is also accessible on this website.

What Happens to Information Submitted to the Bureau?
If you choose to submit information to the Bureau, the information will be transmitted through secure lines to our Bureau database. Any private information will only be used for the purposes for which it was provided, except as prescribed by law.

Communications via Website
Users may choose to provide the Bureau with personal information, via e-mail or messaging systems with a comment or question. The Bureau uses the information provided by users to improve its service and to respond to user requests. Except as required by law, the Bureau does not share e-mail communications with any other organizations.

Communications made through e-mail and messaging systems shall in no way be deemed to constitute legal notice to the Bureau or any of its entities, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the Bureau or any of its officers, employees, agents, or representatives, where notice to the Bureau is required by any federal, Bureau or local laws, rules, or regulations.

Security
The Bureau, as developer and manager of this website, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire Bureau operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security information provided via the Bureau’s supported website.

External Links
This website may contain links to other sites on the Internet, which are provided for the convenience of the user. The Bureau accepts no responsibility for the content or accessibility of the external website or external documents linked to this website. The Bureau is responsible for and makes no representation about the content or material available on such other sites. Any opinions, advice, statements, services, offers, or other information or content expressed or made available at third party links are those of the respective author(s) or distributor(s) and are not necessarily that of the Bureau. Reference herein to any specific products, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or preference by the Bureau, and such reference shall not be used for advertising or product endorsement purposes. This website and the information it contains are provided as a public service by the Bureau. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Access to Personal Information
You may review the records maintained by the Bureau that contain your personal information, as permitted by the Information Practices Act.
To do so, please contact CJ Croyts-Schooley at 2920 Kilgore Road, Rancho Cordova, Sacramento, CA 95670, by phone at (833) 768-5880, or by e-mail at bcc@dca.ca.gov.

Public Information
The Bureau makes every effort to protect the personal information provided by license applicants. Application information may be disclosed, however, as permitted in response to a California Public Records Act request (Government Code section 6250 et seq.), as permitted by the Information Practices Act (Civil Code section 1798 et seq.), to another government agency as required by state or federal law, in response to a court or administrative order, a subpoena, or a search warrant.

Pursuant to the California Public Records Act (Title 1, Division 7, Chapter 3.5, Government Code sections 6250-6277), on request, the Bureau discloses licensee information including, but not limited to:
• Name
• Mailing address
• License number
• License status
• Original license issue date
• Last license renewal date
• License expiration date
• Disciplinary action
• Copy of license renewal applications
• Copy of license application (excl. personal information such as birth date and social security number)

 

 
 
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